Last Revised: July 20, 2015
Information We Collect
Upon registration with the Service (either as a consumer, partner or professional), a user profile is developed to further customize the user’s experience. The current required data fields are:
- Mobile Number
- Hair Texture and Skin Type
- Credit Card Number
- Expiration date & Security Code
In addition, tracking information is collected as you navigate through our mobile application or use the Service, including, but not limited to geographic areas. If you are requesting a service via the Service, the La Mienne professional will record your GPS coordinates. Most GPS enabled mobile devices can define one’s location to within 50 feet. We collect this information in order to determine the location where the Service will be rendered and do not use it for any other purpose.
We also collect device type and unique identifier when you use our mobile application, we use this information for the sole purpose of providing you with the most up to date application and features. You are also required to upload a photo while using the application. This photo will be viewable by the professionals who are rendering the service so that they are able to verify your identity. You may update it at anytime by logging into your account. If you use our services through your mobile device, we will track your geo-location information so that our professionals are able to find the location in which you wish to receive the Service. We will not share this information with third parties for any purpose and will only use this information for the sole purpose of fulfilling your request. You may at any time no longer allow our application to use your location by turning this off at the device level.
If you wish to apply for a job on our site we will collect personal information such as your name, email address, phone number and additional information such as resume, gender, and license. We use the information collected within this area of the site to determine your qualifications for the position in which you have applied and to contact you to set up an interview.
To help us serve your needs better, we use "cookies" to store and sometimes track user information. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Cookies can be disabled or controlled by setting a preference within your web browser.
How We Use Your Information
Our primary goal in collecting information is to provide you with an enhanced experience when using the Service. We use this information to closely monitor which features of the Service are used most, to allow you to view your appointment history, store your credit card information on a secure page, view any promotions we may currently be running, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources, we use the mobile information collected so that we are able to serve you the correct app version depending on your device type, for troubleshooting and in some cases marketing purposes. We use the credit card information you provide us to bill you for services through our payment processing partner(s).
La Mienne uses your Internet Protocol (IP) address to help diagnose problems with our computer server, and to administer the Website. Your IP address is used to help identify you, and to gather broad demographic data. Your IP address contains no personal information about you.
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Based upon the personally identifiable information you provide us, we will send you a welcoming email to verify your username and password. We will also communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
Targeted or Behavioral Advertising
Targeted advertising (also known as Behavioral Advertising) uses information collected on an individual's web browsing behavior such as the pages they have visited or the searches they have made. This information is then used to select which La Mienne.com advertisement should be displayed to a particular individual on websites other than La Mienne.com. For example, if you have shown a preference for fashion while visiting La Mienne.com, you may be served an advertisement from La Mienne.com for fashion related programs when you visit a site other than La Mienne.com. The information collected is only linked to an anonymous cookie ID (alphanumeric number); it does not include any information that could be linked back to a particular person, such as their name, address or credit card number. The information used for targeted advertising either comes from La Mienne.com or through third party website publishers. If you would like to opt out of targeted advertising from La Mienne.com that occurs when visiting our third party advertising publishers, please email us at [email protected] Please note that this will opt you out of targeted ads from La Mienne.com and any other participating advertisers. If you opt out, you will continue to receive online advertising from La Mienne.com; however, these ads may not be as relevant to you.
Our Disclosure of Your Information
La Mienne may share aggregated information that includes non-identifying information and log data with third parties for industry analysis, demographic profiling and to deliver targeted advertising about other products and services.
We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to process payment, provide customer support, provide geo-location information to our drivers, to host our job application form, to perform Website-related services (e.g., without limitation, maintenance services, database management, web analytics and improvement of the Website’s features) or to assist us in analyzing how our Website and Service are used. We also share your credit card information with payment processing partner(s) that we use to validate and charge your credit card. To be clear, only our payment processing partner(s) receive any credit card information. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. We may also provide personal information to our business partners or other trusted entities for the purpose of providing you with information on goods or services we believe will be of interest to you. You can, at any time, opt out of receiving such communications by contacting those third parties directly.
La Mienne cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of La Mienne or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, an illegal, unethical or legally actionable activity.
If we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Access to Personal Information
If your personal information changes, or if you no longer desire our service, you may correct, delete inaccuracies, or amend it by making the change on our member information page or by emailing us at [email protected] We will respond to your access request within 30 days. We will retain your information (including geo-location) for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at [email protected] We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
The personal and geo-location information we collect is securely stored within our database, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls and SSL (Secure Socket Layers) for protecting your information (credit card number and geo-location information). However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet, and any information you transmit to La Mienne you do at your own risk. We recommend that you not disclose your password to anyone.
If you choose to use our referral service to tell a friend about our site or a job position, we may ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at [email protected] to request that we remove this information from our database.
Social Media (Features) and Widgets
Our Web site plans to offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at [email protected] In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Certain California Privacy Rights
If you are a California resident, you have the right to request information from La Mienne regarding the manner in which La Mienne shares certain categories of your personal information with third parties, for the third parties’ direct marketing purposes. California law provides that you have the right to submit a request to La Mienne at its designated email address and receive the following information:
- The categories of information La Mienne disclosed to third parties for the third parties’ direct marketing purposes during the preceding calendar year; and
- The names and addresses of third parties that received such information, or if the nature of their business cannot be determined from the name, then examples of the products or services marketed.
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
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